Overall, I am satisfied with the service and cooperation as well as the continued explanation of the MSC Global Auditors team. The Auditors are very smart and friendly, and the audits are professionally organized on time. We will recommend MSC Global to other companies in terms of ISO certification.
The ISO 9001:2015 certificate for Quality Management System from MSC Global has significantly supported our campus in achieving accreditation from National Accreditation Board for Higher Education (BAN-PT). The certificate also substantially strengthens quality management and guarantees the availability of complete formal documents.
The most important factor influencing satisfaction is the Auditor, Rob. The way he conducts his audits is very good. I am happy with him.
Scott was extremely helpful with the audit process, assisted where I needed. Was a very easy process and the team at MSC Global are very helpful. We had a great experience with Scott, Prue and your team throughout the whole audit process. Thank you!
I was really pleased with the process in general, and the overall approach from everyone in the Organisation. Scott gave us some Improvement Opportunities which were all relevant and will be reviewed at our next meeting. It has been a good process and I’m really quite impressed about the whole process. Scott was excellent all-round, very responsive, and understood the needs of our business. All the girls have been really good. Sharon has been good at responding in a prompt matter, and is always very friendly. I was pleasantly surprised about the whole process and about how well the remote audit went.
The Auditor was engaging, clear in his communication and made a real attempt to understand our business and provide regular feedback and continuous improvement opportunities. Great experience. Audits can be daunting however our Auditor turned any negative into an opportunity for improvement. The guidance and dialogue throughout ensured a level of trust was formed between MSC Global and our leadership team from the onset resulting in a seamless and open audit throughout. Thank you to Scott for his support and feedback throughout.
Communication and flexibility given the current times. A big pat on the back to Alex once again. Our company is very complex and he knows our company very well.
We have a very strong relationship with the auditor.
We feel that the relationship is based on respect and honesty. He raises helpful questions without coaching. We have already recommended MSC Global to other companies.
We appreciated the low profile & non-interventionist approach of MSC Global…
As opposed to our previous Certification Body. The quote was competitive, staff were prompt in answering our queries and all documentation was sent in a timely manner.
It was very important in having an auditor that does understand our operations but one who also listens. It was a was a good experience for us as a group.
Very happy with Max. Good experience with whole process, especially as a first timer being certified. Everything was clear with no uncertainty.
Excellent experience as Auditor was so pleasant and explained everything, making the whole experience wonderful. Was expecting a rigid and impersonal Auditor
Everything went really well. Learnt a lot from the Auditor who has not held back from providing as much assistance as possible during and after the audit
Very happy with how Auditor made the whole process less daunting and more manageable
Outstanding friendly informative service and process
Professionalism of MSC Global staff at all levels
Everything went well. Information was relayed to it could be understood and to assist with the process itself
I give MSC Global 10/10 for everything!
MSC Global staff were co-operative and patient. This is particularly important when it’s a new process for someone. I found the process to be easy and more straightforward than expected. We will be happy to recommend MSC Global’s services.
The process from start to finish was professional and easy to facilitate. The audit was carried out from a proactive perspective, and the feedback provided was able to assist our business in moving forward with current legislation/standards. The Audit was comprehensive, however did not affect our day to day operations whilst the audit was being completed. The entire process was a pleasure to be a part of with thought provoking discussions, comments and actions that have led to a greater compliance level in our business.
